Question 1

An item is on backorder, will I be charged for it right away?

Accepted Answer

LA Police Gear does not charge for backordered items. You will not be charged until the item(s) are in stock and shipping out for your order. If an order is split shipped and the in-stock items are sent out right away, you will only be charged for the in-stock items and shipping and not for any backordered items.

Question 2

Are there any age restrictions on products?

Accepted Answer

Some products, including but not limited to knives, require you to be 18 years or older to purchase. By purchasing any item from LA Police Gear, whether by phone, mail, electronic mail (email) or in person, the buyer grants that he/she is in compliance with local and state laws and legally able to purchase these items.

Question 3

Authorization amount

Accepted Answer

Authorizations

Upon placing an order with L.A. Police Gear, Inc., the customers' credit card may be authorized by the credit card company for the full dollar amount of the order. This is not a charge. Although this amount may initially appear as a charge, it is simply an authorization run by the credit card company confirming if the necessary funds are available to process the order. This amount will automatically be removed within two to five business days from the date the order was placed.
L.A. Police Gear, Inc. will not act as an intermediary between the bank and the customer to have this authorization amount removed any earlier than what is required by the respective bank.

https://lapolicegear.com/info

Question 4

Can I transfer or merge my points between two separate accounts?

Accepted Answer

While you can accrue points on multiple accounts, you cannot transfer or merge points.

Question 5

Can I use more than one coupon code?

Accepted Answer

At this time, you may only use one (1) promotional or coupon code per order.

Question 6

Do I have to pay for returning product?

Accepted Answer

Unless the product is defective, was the incorrect item based on what you ordered, or specifically lists that it includes Free Return Shipping, the customer is responsible for return shipping charges. The return shipping label fee is $12, and will be deducted from your refund when we process your return.

Question 7

Do you have a retail store?

Accepted Answer

LA Police Gear currently has two retail stores. One store is located in Valencia, CA and the address is 28704 The Old Road, Valencia, CA 91355. Our second store is located in Ontario, CA and the address is 4440 Ontario Mills Pkway, Ontario, CA 91764. Local customers to us can still pick up their order from our warehouse if they select Valencia, CA Pick Up as their shipping method. You will be emailed when the order is ready for pick up.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we do, but not to every country. Please click here to see our International Orders Policy for a full list of details.

Question 9

How do I use the Wish List feature?

Accepted Answer

To use the LA Police Gear Wish List feature, you must first sign up for a user account (use the top bar of our website) or log-in to your existing account. Once logged in, you can add an item to your own personal wish list by clicking Add to Wishlist on the product you have been drooling over. To view your entire Wishlist, just click Wishlist at the very top of our website when you are logged in.

Question 10

Can I purchase from LA Police Gear if I am not in the Military, Law Enforcement, Etc..?

Accepted Answer

Yes, LA Police Gear does currently sell to the general public as well!

Question 11

Can you tell me more about your pricing promise policy?

Accepted Answer

LA Police Gear does price match advertised prices from authorized dealers. If you have a price match, please email us at PriceMatch@LAPoliceGear.com and provide the following information:
• SKU of the item in question.
• Link to the competitor's website with the item in question. Remember, the item must be the exact same on our website AND the competitor's website.
• Your contact information.
• As soon as we receive your email and research the information, we will contact you as soon as possible regarding your price match.

Question 12

Do my past purchases count towards my Freedom Rewards account?

Accepted Answer

No, only new purchases from the date you sign up for your Freedom Rewards account will earn you points on your account.

Question 13

Do you offer a print catalog?

Accepted Answer

We do not have a full print catalog at this time.

Question 14

Does LA Police Gear drop ship any items?

Accepted Answer

LA Police Gear does currently drop ship certain items directly from the manufacturer. Items that are not stocked at our warehouse but are drop shipped are marked as such on the website. You can see this alert next to the products pricing information.

Question 15

Does LA Police Gear offer a warranty on LA Police Gear branded products?

Accepted Answer

Yes, LA Police Gear offers a limited one-year warranty on LA Police Gear branded products. This warranty covers defective products only. Please use the Need Help link to contact our Customer service department for more information or if outside the returns window online. https://lapolicegear.com/returns

Question 16

Holster finder Page

Accepted Answer

https://lapolicegear.com/holster-finder/

Question 17

How can I make a change to an existing order?

Accepted Answer

Typically, orders that have been submitted and processed cannot be altered. Once you place your order and if everything is in stock, it is sent directly to the warehouse where we are unable to make changes to the order. If your order has a backorder we will make every effort to change your order for you. You can send these requests using our Customer Service Center to contact us. Please double check your orders before submitting it online. Once an order is submitted, we cannot guarantee the ability to change the order.

Question 18

I forgot my password for my LAPG account, what do I do?

Accepted Answer

On the sign-in page, please click the Forgot Your Password link next to the Sign In button. This link will help you to reset your account password.

https://lapolicegear.com/login.php

If you do not receive a password reset email, then the email address entered to reset may not be one used for you account in our system. If this is the case, please try another email address you may have used.

Question 19

Do points expire?

Accepted Answer

Yes, points will expire after 3 years of inactivity on our website. Inactivity is based on either earning OR redeeming points.

Question 20

Do you offer a military or law enforcement discount?

Accepted Answer

Most of our prices are already discounted up front for all of our customers, and some of our products come with free promotion items or free shipping. We can still provide an additional 5% discount to our military customers, just use code MILITARY when you check out! If you would like to place a large government order (over $500), you can contact our Purchase Order Specialist for even better pricing.

Question 21

Do you offer gift cards?

Accepted Answer

Yes, LA Police Gear currently offers gift certificates. Click here for more information. Please note that at this time electronic gift cards can take up to 1 business day to be processed and emailed.

Question 22

Does LA Police Gear offer donations or sponsorships?

Accepted Answer

Please use the Need Help link to contact us with detailed information on your benefit, event or sponsorship and we can review possibly donating to your cause.

Question 23

How do I get free shipping on my order?

Accepted Answer

At this time, LA Police Gear offers $4.99 Economy Shipping on any order over $125. $4.99 Economy Shipping only applies to the lower 48 states. Please note that your order must total $125 AFTER any discounts or coupons are used. Economy shipping typically takes 3-10 business days and means that your order will ship the most economical way possible (this is automatic, and we cannot take requests). Tracking information will be provided for Economy Shipping but can be limited and is not always exact. Flat rate or free shipping does not apply to oversized items including but not limited to full size Pelican Cases or Plano Cases.

Question 24

How do I track my return?

Accepted Answer

Click here to be redirected to our tracking page, where you can enter in your return tracking number or search by your order number to pull up your return tracking information. Please note that returns can sometimes take up to 1-2 weeks to be processed once delivered back to LA Police Gear's return facility.

Question 25

How long will my backorder take?

Accepted Answer

If the item you ordered was not in stock when you ordered it, the item page will tell you both that the item is out of stock and provide a rough estimate on how long the backorder will take. If there were any options to choose from on the item, be sure to select the option you ordered to see the correct ETA information.

Question 26

I have two accounts with LA Police Gear, how do I merge them?

Accepted Answer

Please contact us using the LA Police Gear Customer Service Center and we can merge the accounts for you. You will need to provide the two different email addresses for the accounts, and let us know which one of the two email addresses you would like to use going forward.

Question 27

Price Match

Accepted Answer

Price Match Guarantee

Here at LA Police Gear, we are well-known for having the best tactical product at the lowest prices possible. However, if you do happen to find an authorized dealer that has product listed at a lower advertised price than ours, we will be happy to match them. Below is what you need to know and what you need to do:

Conditions & Terms:

The item must be one that we currently carry on our website.
The item must be the exact same item (color, size, etc.) on both our website and the competitor's website.
The competitor MUST be an authorized reseller of the brand/item in question.
You must be able to direct us to the competitor's lower advertised price.
This guarantee is for new, unused product only.
Closeouts, advertisement errors, and clearance sales do not apply.
This guarantee cannot be combined with other sales and/or promotions.
Auction sites and non-authorized resellers are not applicable under this guarantee.
We reserve the right to end this guarantee at any time, or to deny a price match.

What to Do:

If you have a price match, please email us at PriceMatch@LAPoliceGear.com and provide the following information:

SKU of the item in question.
Link to the competitor's website or catalog with the item in question. Remember, the item must be the exact same on our website AND the competitor's website.
Your contact information.
As soon as we receive your email and research the information, we will contact you as soon as possible regarding your price match.

Question 28

Do you offer a wholesale discount for bulk buying?

Accepted Answer

LA Police Gear does offer a wholesale discount for bulk buying. If you are a government agency looking for a great deal, don’t hesitate to contact us today! Please email your quote request to pricing@lapolicegear.com. If you need assistance over the phone you can call 661-294-9499 ext. 235. Our quotes specialist is available from 7 am to 3:30 pm PST.

Question 29

Does LA Police Gear offer users accounts or customer accounts?

Accepted Answer

LA Police Gear does offer a user account system that is a comprehensive tool to help simplify the entire customer experience. You can sign up for our account system at the very top right of our website by clicking Sign In or Register. Once you have signed up, you will be able to customize your own address book, view your order history, manage your Wishlist, view reviews you have posted on products, and update your personal settings.

Question 30

Does the LA Police Gear website have live inventory?

Accepted Answer

L.A. Police Gear, Inc. does currently have live inventory on all listed products. While we try to note extended backorders for certain items, delays beyond our control may extend beyond the indicated wait time. If you have a backorder, you will also be notified via email as quickly as possible. If you would like to check the availability of an item before you purchase it, you can use the Customer Service Center to contact us.

Question 31

How do I check my points balance?

Accepted Answer

First, log into your account where it says ‘My Account’ at the top of our website, then click the ’My Rewards” tab for your points balance. You can also click Rewards History to view the details!

Question 32

How will I know when my order has shipped out?

Accepted Answer

Please check your order status by clicking the Order Status tab in your account. This will show you if the order has shipped out and will provide a tracking number if available. We also do email you a tracking number as soon as the order ships out.

Question 33

I need to cancel my order; will I be able to?

Accepted Answer

LA Police Gear, Inc. attempts to ship orders as quickly as possible. As a result, once an order is submitted via any method (website, mail, fax, or phone) we will not be able to cancel your order once it has been processed, nor will we be able to stop it from shipping. Therefore, if you do need to cancel your order please use the Customer Service Center to contact us as quickly as possible so we can attempt to cancel it before it is processed. LA Police Gear will not be responsible for any orders that cannot be cancelled or stopped. Any order that needs to be returned is subject to the normal Return's Policy and a possible restocking fee.

Question 34

If I want to order an item from my Wish List, how do I do that?

Accepted Answer

When viewing your Wish List, simply click Add to Cart to transfer the item from your Wish List to your shopping cart. You can then order the item.

Question 35

My order was delivered and the items in my package do not match what is on my order confirmation.

Accepted Answer

Please use the Need Help link to contact us right away and we will assist you with this.

Question 36

Rewards Program

Accepted Answer

Please visit https://lapolicegear.com/rewards/ for all the details regarding reward points.

Question 37

Does LA Police Gear read the order comments?

Accepted Answer

Please note that we at L.A. Police Gear do all that we can to accommodate the special requests that our customers have. That being said, there are times where orders are processed automatically before we are able to execute the comments that customers leave in their order during the checkout process. Due to the large volume of orders we incur, customers will not be notified if we are unable to accommodate those requests. Please be aware that your comments will not be seen by shipping carriers and directions about delivery will not be followed.

Question 38

How can I look up the balance of my gift certificate?

Accepted Answer

You may look up your balance by clicking here and entering in your gift certificate code.

Question 39

How do I apply my promotional code or coupon code?

Accepted Answer

You may apply your promotional code or coupon code on the Cart page by clicking "Add Coupon" or on the Checkout page by clicking "Coupon/Gift Certificate".

If your code isn't working, be sure to check that the code matches exactly, capitalization, no missing or added characters, and that it is not expired.

Question 40

How do I earn & spend my points?

Accepted Answer

Points can be earned with every single purchase made, plus for things like social media shares and follows. Visit the Freedom Rewards page to see all ways to earn points! Points can currently be converted into a store credit on your account. Please note that store credits are not able to be used to purchase gift cards.

Question 41

I just received my tracking number via email from you, and it shows that there is no data for that tracking number. How is that possible?

Accepted Answer

FedEx automatically assigns a tracking number to each package when LA Police Gear prints the label for delivery. However, FedEx does not show any information for this tracking number until it is scanned at the FedEx hub later that day. Therefore, if you check a tracking number right after you receive it, the number will not have any record yet. Wait until later that night or the following day, and the number will show the accurate package tracking information.

Question 42

My order is supposed to qualify for a promotional item, but it is not showing up as I complete my order.

Accepted Answer

Any promotional items you qualify for will show up at the shopping cart level. You will need to add those items to your cart before completing the order.

Question 43

How do I return product?

Accepted Answer

https://lapolicegear.com/returns

Please note that once you select your return option (credit, exchange, refund or replacement), it cannot be modified

60 Day Return Policy

If you are not 100% satisfied with your LAPG purchase, you may return your order to us for a store credit, refund, or an exchange. To start a new return, click below.

Submit New Return

4 Simple Steps:

1. Click "Submit New Return" button above.

2. Follow the on-screen instructions to submit your new return. You will receive your FedEx return shipping label. A $12 label fee may apply, which will be deducted from your store credit, refund, or exchange order.

3. Package up your return. All you need to include in your return package is the merchandise (which is in its original, brand-new condition and its original packaging) and the included RMA page that prints out after your FedEx label.

4. Drop off your return at any FedEx location or FedEx drop-off location!

We will process your return as soon as possible once we receive your package. Sometimes this can take up to 1-2 weeks, but we strive to process returns as quickly as possible.

Exchange & Refund Information:

If you would like to perform an exchange, you can submit your exchange order when submitting your new return. You will be able to select the same item in a new variant (color, size, or option), or any other item we sell and currently have in stock. If you submitted an exchange, your new exchange order will be created once the return is received back and processed on our side. Any additional balance owed will be collected at that time.

As soon as we receive and process your return, we will process the return and either issue a store credit to you, a refund, or process your exchange or replacement order. Less the $12 return label fee, if applicable. Please note that we can only issue refunds to your credit card within 45 days of the original payment date. If you send back a return that is 45 days or more after the original shipment date, you will be automatically issued a store credit even if you selected a refund during the return process.

If you selected store credit, you will receive your store credit code in your email confirming the return is complete and finalized. This store credit code is good for 90 days on anything at LAPG.com or in store at our retail locations.

Please note, your return may take up to 1-2 weeks to be processed after your return label tracking shows the package as delivered.

Restrictions:

Boots must be returned in the original box, which also CANNOT be used as the shipping box. You must ship the boots back in the original packaging, inside another box.

There are only a few reasons we cannot accept an item back, and those are for health, safety, or hygiene concerns: Pepper Spray, Body Armor, Underwear, and in-ear hearing protection are not eligible for return. Click here for more details.

Other Notes:

LA Police Gear does not refund the original shipping charge (when applicable).

If the original credit card has expired by the time of refund, a store credit will be issued instead.

Unless otherwise stated directly by LA Police Gear, the buyer is responsible for the return shipping label fee. Your refund will be deducted for the return shipping label fee ($12), unless your item was defective or LAPG shipped it wrong.

If you received any promotional item(s) with your order, and you need to return the item(s) that earned you those promotional item(s), you will also need to include the promotional item(s) with your return.

Receive a defective item? Please click "Submit New Return" above and select "Damage" for the return reason. You will not be charged for the return shipping label fee.

For additional information on the LA Police Gear Returns Policy, please click here to visit our policies page.

Question 44

Shipping Information

Accepted Answer

This map will give you an idea of delivery times for FedEx Ground packages leaving from our Valencia, CA warehouse.

Most complete orders placed before 11am Pacific Standard Time will be sent to our warehouse the same day and ship within 24 to 48 hours (excluding Federal holidays and weekends).
FedEx does NOT consider weekends or holidays to be "shipping days". The map refers to "business days" only and is meant as a rough guideline. FedEx does not guarantee their ground shipping method. FedEx is also not able to deliver to PO Boxes. We strongly urge all customers with a deadline to utilize a FedEx expedited shipping method such as Next Day Air, 2nd Day Air, and 3 Day Select as they have the highest priority in our shipping department. These are the only guaranteed shipping methods that FedEx provides (excluding non-business days). Please note that USPS shipping has the same priority as all other ground methods of shipping and does not have priority over other shipping methods.
We make every attempt to ship the majority of our orders within 24 to 48 hours of placement (excluding weekends and holidays). If there is to be an extended delay in shipping your order due to circumstances beyond our control, we will attempt within all reasonable means to contact you for further instructions.

Preventing Fraudulent Charges

At L.A. Police Gear we take very strict precautions to ensure that many of our orders are verified in order to guard against fraud. Please note that we do use a credit card authorization system that verifies your credit card number to the billing address that the bank has on file. This means that using an address different than the actual credit card's address may delay the package and cause us to put your order on hold until we can verify your information. We also ask that if possible, you use the same billing and shipping information for your order. Again, we may be forced to put the order on hold until we can verify all of the information on the order. L.A. Police Gear will not be responsible for upgrading the shipping or offering a discount of any sort should either of these situations occur. The customer is responsible for ensuring that all billing and shipping information is accurate. At this time we are not able to ship orders to a freight forwarding or cargo company.

Shipping to US Territories

We ship all orders via FedEx or USPS. We recommend that any customers ordering from states and territories such as Puerto Rico, Hawaii, Alaska, and Guam use AK or HI Shipping as the shipping method.

Oversized/Large Items

The online system is not able to always accurately calculate the shipping for larger items, such as rifle cases, Pelican cases, and Dynamic Entry Tools. There may be instances where one of our Customer Service Representatives will contact you after your order has been placed in order to verify any changes in the shipping costs.
Free shipping offers never apply to oversized items unless specifically stated on that item page. If you use a free shipping coupon with a mix of normal items and oversize items we may have to ask for shipping charge due to the excessive cost of shipping large items like rifle bags and Pelican cases.

LAPG Shipping Policies

The customer is responsible for all shipping costs. We primarily ship packages via USPS and FedEx methods. Complete orders will typically ship the same business day as long as they are placed before 11 AM PST. While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where FedEx or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that FedEx and USPS do not have any guarantees as to the delivery time of a ground package.
Free shipping is offered on some of our products, as noted in the various brand sections. Qualifying orders shipping within the continental U.S. can use Standard Shipping. Orders to Hawaii, Alaska, or US territory addresses do not qualify for free shipping. Please note that if you attempt to obtain free shipping on an order that does not qualify, your order will be cancelled until we notify you and receive authorization for the additional shipping charges. Free shipping promotions do not apply to international orders.
If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of L.A. Police Gear, Inc.’s distributors shipped directly to the customer), it is the customer’s responsibility to contact L.A. Police Gear, Inc. regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, L.A. Police Gear, Inc. will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, L.A. Police Gear, Inc. reserves the right to end all further assistance and proceedings regarding the customer’s order. All drop shipped merchandise must be returned to L. A. Police Gear, not to the manufacturer.
Should a package be lost or damaged, it is the customer's responsibility to report the loss to L.A. Police Gear, Inc. so that the problem may be addressed in a timely manner. Lost FedEx packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and L.A. Police Gear assumes no responsibility for claims made after these time periods.

Question 45

How do I report a website error, pricing error, or other issue?

Accepted Answer

If you discover any website error, pricing error, or other website issues we'd sincerely appreciate you letting us know! Please reach out to us at through our customer service team with any information you can provide.

Pricing, specifications, availability and terms of offers may change without notice. Taxes, fees and shipping and handling charges extra, and vary. Items offered at below retail prices may or may not be backordered depending on future availability. LA Police Gear, Inc. cannot be held responsible for pricing or other errors, and reserves the right to cancel orders arising from such errors.

Question 46

How can I be alerted about sales, new products, and deals?

Accepted Answer

Sign up for our Email Newsletters to get access to exclusive sales, products, and deals! Use the sign up at the bottom of this page.

Question 47

How can I write a product review?

Accepted Answer

To submit a product review, please visit the page for the item in question, and click the Reviews Tab. Fill in the form and click submit and your review will be posted as quickly as possible.

LA Police Gear posts all reviews submitted (good or bad) so that you can be as informed as possible. However, LA Police Gear does reserve the right to remove, edit, or delete review for the following reason(s):

The review has any outside links (A link to a website besides LAPoliceGear.com)
The review contains vulgar or offensive language
The product being reviewed has been updated since review was posted
The review is for the wrong product
The reviewer has not received the product yet
The submitted picture is vulgar, offensive, or not relevant to the product

If you have any questions on our product review policy, please contact us.

Question 48

How do I join LAPG Freedom Rewards?

Accepted Answer

Click here to visit the Freedom Rewards page and join up!

Question 49

If I am a local customer, will I still need to pay for shipping?

Accepted Answer

We are located in Southern California, near Santa Clarita. You are welcome to place a pick-up order online or over the phone. Our customer service department can waive the shipping fee and arrange for you to pick up your order at your convenience from our warehouse, during normal business hours- Monday thru Friday, 8:00am - 10:00 am, and 11:00 am to 3:00pm PST. Please note that Pick Up orders may take 1-2 business days to be available for pickup. Select Customer Pick-Up as your shipping method when you check out to pick up your order from our warehouse. We will email you once available for pick up. If you choose to have your order shipped, however, the order would be subject to all regular FedEx or USPS shipping charges.

Question 50

Order Status - Track my order - Tracking information

Accepted Answer

1. From any screen, at the bottom right, click the "Help" bubble
2. In the "Order Status" section, click the blue "Find Order" bubble
3. Add your order number and email address you used during checkout
4. Click the blue bubble with the magnifying glass right below the email address and your order status will show up
5. If your order has shipped, to find the tracking informaiton, click the blue "Order #..." and your tracking will appear (If you click on the link, it will take you to the shippers page to track)\ \ \ If you signed up for an account, you can also see the status of your order and the tracking in your account by following these steps:

1. Sign into your account online
2. Go to the “Orders” tab
3. Click the order number you would like to review
4. At the bottom right, under “Shipping Details” you will find your tracking number (If you click on the tracking number, it will take you to the shipper’s page to track)
a. If you placed the order the same day and it has shipped, it will take a day or two for your tracking information to update

Question 51

Shipping Policy

Accepted Answer

Shipping Policies

The customer is responsible for all shipping costs unless otherwise stated. We primarily ship packages via USPS and FedEx methods. Complete orders will typically ship the same business day as long as they are placed before 11 AM PST. While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where FedEx, UPS or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that FedEx, UPS and USPS do not have any guarantees as to the delivery time of a ground package. **Free or flat rate shipping offers never apply to oversized items unless specifically stated on that item page. If you use a free or flat rate shipping coupon with a mix of normal items and oversize items we may have to ask for shipping charge due to the excessive cost of shipping large items like rifle bags and Pelican cases.**
LA Police Gear does not ship to freight forwarding or cargo companies, and will cancel any orders to these addresses.

If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of L.A. Police Gear, Inc.'s distributors shipped directly to the customer), it is the customer's responsibility to contact L.A. Police Gear, Inc. regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, L.A. Police Gear, Inc. will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, L.A. Police Gear, Inc. reserves the right to end all further assistance and proceedings regarding the customer's order. All drop shipped merchandise must be returned to L. A. Police Gear, not to the manufacturer.
Should a package be lost or damaged, it is the customer's responsibility to report the loss to L.A. Police Gear, Inc. so that the problem may be addressed in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and L.A. Police Gear assumes no responsibility for claims made after these time periods. Please note any shipment that goes out via Standard Shipping or UPS SurePost may not be rerouted by LA Police Gear after the package is in transit.

Question 52

When will I get my refund?

Accepted Answer

Please note, once your return label tracking shows the package as delivered to our facility, your return may take up to 1 week to be processed and your refund issued. Please note, a store credit will be issued and emailed for refunds that are outside the merchants refund window.

Question 53

No Add To Cart button

Accepted Answer

Hello,

We are very grateful you want to purchase some of our great product(s)! Currently there some of the Benchmark/Iron and Haft product pages do not have the Add To Cart button. We are working to resolve this and be able to reactivate the buttons so we can get you some great gear. At this time, we do not have an eta, but are hoping to resolve this in the next week or two.

Question 54

How do I know what size to order?

Accepted Answer

Many products on our website have a size chart which you can use to help determine your size. If the product does not have a size chart listed, please submit your question through the Q & A section of the product page.

Question 55

How do I know what tier I am in?

Accepted Answer

When you are logged into your Account, you can check your tier on either the Rewards page or your Account page.

Question 56

International Orders

Accepted Answer

International Orders

We do ship to certain international addresses. If you bill or ship an order to an international address, please read the policies below to ensure a satisfactory ordering process. INTERNATIONAL ORDERS CANNOT EXCEED $500.00 USD IN MERCHANDISE. International orders also must be billed and shipped to the same verified address. These policies do not apply to customers at APO/FPO addresses as these addresses are considered to be within the United States.

Brand/Category Restrictions

Due to restrictions placed on our company by Customs and some of our vendors, the following items and brands will not be shipped to addresses outside of the United States;

ALL KNIVES
5.11 Tactical
Blackhawk
Oakley
Bianchi
Safariland
Break Free
Blue Wonder
Monadnock
Kleen Bore
Surefire
Defense Technologies
GoPro
Hatch
Blackhawk Knoxx Stocks
Speed Feed
All Body Armor
Batons
Stun Guns
Quik Clot
Pelican
Wolverine
Gas Masks/Gas Canisters
Custom Badges
Oversized Items
Dynamic Entry Tools
Laser Grips
Weapon Accessories
Liquid Products
Flame Gel/Flammables
Adventure Medical Kits/Tactical Medical Solutions
Optics, Night Vision, Infrared, Scopes, & Sights
Airsoft and Paintball Weapons
Pepper Spray
Gift Certificates
Any US Department/Agency Specific Products

Approved Countries

LA Police Gear can currently ship to the below countries outside of the United States. Please note that these are the only approved countries that LA Police Gear can ship to for international orders. We will not ship to countries outside of this list.

American Samoa
Argentina
Australia
Austria
Belgium
Brazil
Canada
Croatia
Denmark
Finland
France/France Metropolitan
Germany
Greece
Guam
Iceland
India
Ireland
Israel
Italy
Japan
Mexico
Netherlands
New Zealand
Northern Mariana Islands
Norway
Philippines
Poland
Portugal
Puerto Rico
South Africa
Spain
Sweden
Switzerland
UK
US Minor Outlying Islands
US Virgin Islands

Shipping Charges and Customs Fees

Please be aware that the receiver fully is responsible for all shipping charges, taxes, and customs fees that apply to the order. These fees can be very costly, and at times they can be more than the merchandise itself. These fees are imposed by sources outside of L.A. Police Gear, Inc. and the company accepts no responsibility for the amount of these fees. Free shipping and free return shipping promotions do not apply to international orders.
We are able to ship international orders via USPS Global Priority Mail and UPS Worldwide Express/Expedited. We are required to observe and follow all U.S. Export Regulations and Laws. Please be aware that all UPS packages shipped outside of the United States are subject to a Broker’s fee that is imposed directly by UPS. The receiver is completely responsible for paying all related fees to the carrier.
Please note that due to additional paperwork and custom’s forms required for international orders, they can take an additional 2-3 business days to process in our warehouse.
LA Police Gear accepts no responsibilities regarding any delays caused by the customer’s Customs Department. The process of a package processing through Customs can take anywhere from a few business days to a few weeks. LA Police Gear has no control over this situation and cannot reroute or refund any packages that are held up in Customs.
LA Police Gear assumes no responsibilities regarding any exchange rate fees or differences from charges and/or credits.
Please note that our online shipping rate calculator may not always be accurate when you place your order initially. If any changes need to be made to the shipping cost for your order, you will be contacted by our Customer Service Department.
LA Police Gear does not ship to freight forwarding or cargo companies, and will cancel any orders to these addresses.

Lost/Abandoned/Damaged Packages

L.A. Police Gear, Inc. will not assume any responsibility for lost, damaged or abandoned international shipments. If your package is lost or damaged, you are responsible for reconciling all lost/damaged items and/or fees with the carrier company. L.A. Police Gear will not be held responsible for any lost merchandise that is left unclaimed with Customs or with UPS/USPS.
Merchandise seized by Customs due to your failure to follow your local import regulations will not refunded or credited. You, the customer, are solely responsible for all compliance with your country’s regulations.
If a package is refused by the customer or left unclaimed, it will usually be rerouted back to L.A. Police Gear, Inc. This will impose a series of shipping fees, custom fees and fuel charges on L.A. Police Gear, Inc. which will in turn be charged directly to the customer. Any and all incurred fees will be charged to the credit card on file used to originally purchase the order. Should these fees exceed the value of the order and merchandise, LA Police Gear and/or USPS or UPS may choose to abandon the package. LA Police Gear is not responsible for issuing any refund in this situation.
By placing your international order with us, you are thereby agreeing to all the above conditions. You are acknowledging that you are completely responsible for any and all additional fees and penalties incurred for international orders and you are fully aware that L.A. Police Gear, Inc. will not refund any monies for incurred fees and taxes as well as lost, damaged, unclaimed or refused items.

International Policy for Defective Merchandise

L.A. Police Gear does not offer any warranty or guarantee on items that are shipped outside of the United States. All warranties are to be handled directly through the manufacturer. Please be advised that many manufacturers will not honor their warranties for customers outside of the United States. For this reason, L.A. Police Gear strongly recommends that customers outside of the United States purchase these products directly from their local dealers. Should a defective item be sent back to L.A. Police Gear without prior consent from the return’s department, it will be at the discretion of the return’s department to handle the situation accordingly.

Question 57

What happens if an item is backordered?

Accepted Answer

We do our best to keep all our items in stock; however, if something is on backorder, we will usually hold the order until all items are in stock. If the bulk of the order is in stock, we may choose to ship the in-stock items. If we ship out the in-stock items first, we will send you an email confirming this, and we will email you the tracking number once that uploads. If the order is held until everything comes in stock, we will email you to confirm this. If you have a question regarding how your order will be handled, please use the Need Help link to contact us.

Question 58

What hours is your customers service open?

Accepted Answer

The customer service center is located in Santa Clarita, California, and is open 7:00 a.m. to 2:30 p.m. local time (PST), (closed for lunch 10:00 a.m.–11:00 a.m. PST) Monday through Friday.

Question 59

What shipping options do you offer?

Accepted Answer

We currently ship with FedEx and USPS to all US stateside addresses. Any orders that qualify for Free or Flat Rate Shipping ship via Economy Shipping.

Question 60

Where can I find your return policy?

Accepted Answer

Please click this link to our go to our return's policy: Returns Policy. If you have a specific question that was not answered by our policy, you can contact us by clicking here.

Question 61

How do I place a Purchase Order online?

Accepted Answer

At this time, you must contact our large order specialist to set up your Purchase Order. You may contact the Large Order Department here or email your request in to quotes@lapoliceager.com.

Question 62

How do I spend my points?

Accepted Answer

From the Rewards Page, you can Redeem for Discounts. This will turn your points into store credit that can be applied directly to your order on the checkout page. You can also perform this action on the Cart page.

Question 63

What is the status of my order?

Accepted Answer

You can find your order status/tracking information
from any page on the website using the help/chat widget.
Please follow these steps:

1. From any screen, at the bottom right,
click the "Help" bubble:

2. In the "Order Status" section, click the blue
"Find Order" bubble:

3. Add your order number and email address
you used during checkout:

4. Click the blue bubble with the magnifying glass right below the email address
and your order status will show up:

5. If your order has shipped, to find the tracking information,
click the blue "Order #..." and your tracking will appear
(If you click on the link, it will take you to the shippers page to track)

If you signed up for an account,
you can find the order status/tracking information
for all your orders. Please follow these steps:

1. Sign into your account online

2. Go to the “Orders” tab:

3. Click the order number you would like to review:

4. At the bottom right, under “Shipping Details”
you will find your tracking number (If you click on the tracking number, it
will take you to the shipper’s page to track):
a. If you placed the order the same day and it has
shipped, it will take a day or two for your tracking information to update.

Question 64

When will my order arrive?

Accepted Answer

We ship orders Monday through Friday, during our business hours. Orders placed after 11am PST will usually ship out the following business day - including AIR shipments. While we do make every effort to ship the same day, orders can take 24-48 hours to leave the warehouse. Orders placed over the weekend or over holidays can take longer to ship due to the large volume of orders that come through.

Additionally, dropship items are subject to additional vendor processing days, which are listed on the products page.

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