Luminox Return/Repair/Warranty Policy

Luminox offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Luminox dealer. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, Luminox will repair or replace it, at their discretion. This does NOT mean you can abuse your watch and expect us to fix it for free. Luminox does NOT cover normal wear and tear, batteries, crystals, watch case, strap, bracelet, loss or theft. You will void your warranty if you open your caseback, push the buttons underwater, or forget to screw down or push in the crown properly and expose your watch to moisture.

For all Defective returns, you are REQUIRED to deal directly with the Luminox Service Center. Do NOT send your watch back to LA Police Gear, INC. All warranty repairs, other than crystals, bands, bezels, crowns, cases and batteries, will be repaired at NO CHARGE when received within the two-year warranty period and accompanied by a sales/gift receipt and the $10.00 s/h fee. Crystals, crowns, cases and batteries will be replaced by the Luminox Repair Center at a cost determined by them.

Watches should be sent to the NEW FACTORY SERVICE CENTER address below (also see warranty card for info):

Luminox Service Center
1024 Reservoir Avenue
Cranston, RI 02910

Any repair required after the warranty period of 2 years can be done at the above mentioned service center, for a cost determined by the service center. You should return your watch with a brief explanation of the problem, check or money order for $10.00, and a phone/fax/email number for correspondence of the amount due for the repair.