We make every attempt to ship the majority of our orders within 24 to 48 hours of placement (excluding weekends and holidays). If there is to be an extended delay in shipping your order due to circumstances beyond our control, we will attempt within all reasonable means to contact you for further instructions.
Preventing Fraudulent Charges
At L.A. Police Gear we take very strict precautions to ensure that many of our orders are verified in order to guard against fraud. Please note that we do use a credit card authorization system that verifies your credit card number to the billing address that the bank has on file. This means that using an address different than the actual credit cardís address may delay the package and cause us to put your order on hold until we can verify your information. We also ask that if possible, you use the same billing and shipping information for your order. Again, we may be forced to put the order on hold until we can verify all of the information on the order. L.A. Police Gear will not be responsible for upgrading the shipping or offering a discount of any sort should either of these situations occur. The customer is responsible for ensuring that all billing and shipping information is accurate. At this time we are not able to ship orders to a freight forwarding or cargo company.
Shipping to US Territories
We ship all orders via UPS or USPS. These carriers use the weight, dimensions, and destination of each order in order to calculate the appropriate shipping charge. Please be aware that shipments to Puerto Rico, Hawaii, Alaska, and Guam can be very expensive, and at times can be more than the order itself. We recommend that any customers ordering from the states and territories use USPS Priority Mail as the shipping method.
Oversized / Large Items
The online system is not able to always accurately calculate the shipping for larger items, such as rifle cases, Pelican cases, and Dynamic Entry Tools. There may be instances where one of our Customer Service Representatives will contact you after your order has been placed in order to verify any changes in the shipping costs.
Free shipping offers never apply to oversized items unless specifically stated on that item page. If you use a free shipping coupon with a mix of normal items and oversize items we may have to ask for shipping charge due to the excessive cost of shipping large items like rifle bags and Pelican cases.
UPS My Choice
UPS My Choice gives you a new level of flexibility and control over home deliveries. The free membership offers you free delivery alerts and an approximate delivery time, allows you to authorize shipment release, and allows you to hold the shipment for will call. It will also allow you to deliver the package to a UPS Retail Location, reschedule a delivery, or deliver the shipment to another address (these features may incur fees). The My Choice program is based off of your home address as well as your online UPS account.
LA Police Gear is not liable for any fees or penalties incurred from UPS My Choice including but not limited to reroute, scheduling, or change of address fees. If a customer waives their right to sign for their package through My Choice, UPS and LA Police Gear are not liable if the package is lost, stolen or damaged.
LAPG Shipping Policies
The customer is responsible for all shipping costs. We primarily ship packages via USPS and UPS methods. Complete orders will typically ship the same business day as long as they are placed before 11 AM PST. While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where UPS or USPS will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that UPS and USPS do not have any guarantees as to the delivery time of a ground package.
Free shipping is offered on some of our products, as noted in the various brand sections. Qualifying orders shipping within the continental U.S. can use Standard Shipping. Orders to Hawaii, Alaska, or APO/FPO addresses do not qualify for free shipping. Please note that if you attempt to obtain free shipping on an order that does not qualify, your order will be cancelled until we notify you and receive authorization for the additional shipping charges. Free shipping promotions do not apply to international orders.
If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of L.A. Police Gear, Inc.ís distributors shipped directly to the customer), it is the customerís responsibility to contact L.A. Police Gear, Inc. regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, L.A. Police Gear, Inc. will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, L.A. Police Gear, Inc. reserves the right to end all further assistance and proceedings regarding the customerís order. All drop shipped merchandise must be returned to L. A. Police Gear, not to the manufacturer.
Should a package be lost or damaged, it is the customerís responsibility to report the loss to L.A. Police Gear, Inc. so that the problem may be addressed in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and L.A. Police Gear assumes no responsibility for claims made after these time periods.