RETURN POLICY
Please download our return form and include it with all returns: Return Form
Please e-mail questions to: returns@LAPoliceGear.com
L.A. Police Gear's Return Policy: Please read the following instructions very carefully to insure prompt service!
Please note that due to the holiday season, we have extended our returns deadline. You now have until January 20th, 2010 to send back your merchandise as long as it is in brand new condition.
All returns for exchanges and/or refunds must occur within 20 days of receipt of merchandise. After 20 days, this policy becomes null and void.
Returns may take up to two weeks to be processed through our Returns Department.
The buyer is responsible for all return shipping charges. WE DO NOT REQUIRE AN RMA NUMBER.
We will recharge the shipping fee for all packages returned to us due to an undeliverable address or Customer Refusal.
OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED: Obvious Wear & Tear such as scratches or dents on any merchandise; kinks in watch band; tears and holes in garments; scratches on sunglass and/or goggle lenses.
Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc.
Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, etc.
Obvious odors such as cigarette smoke, perfume or colognes, etc.
Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return.
Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
Any DVD or CD that has been opened/taken out of its plastic wrap.
Due to Health Code Violations, boxer briefs and socks are not eligible for return
Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return.
EXCHANGES:
Please include a check or cash in the amount of $8.00 for the handling and shipping fees (If three or more items are being exchanged, please include an additional $3.00 to your fees). If the monies are NOT included with the merchandise being returned for exchange, your credit card on file WILL be charged the required fees to process the exchange.
Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If you return product that is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected.
RETURN FOR REFUND:
A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you.
Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above.
DEFECTIVE MERCHANDISE:
If you are in receipt of an item that is defective, the item must be returned to us within 20 days of the buyer's receipt of defective merchandise. We DO NOT issue Call Tags. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.
INTERNATIONAL POLICY FOR DEFECTIVE MERCHANDISE L.A. Police Gear does not offer any warranty or guarantee on items that are shipped outside of the United States. All warranties are to be handled directly through the manufacturer. Please be advised that many manufacturers will not honor their warranties for customers outside of the United States. For this reason, L.A. Police Gear strongly recommends that customers outside of the United States purchase these products directly from their local dealers. Should a defective item be sent back to L.A. Police Gear without prior consent from the return’s department, it will be at the discretion of the return’s department to handle the situation accordingly.
PLEASE INCLUDE THE FOLLOWING WITH ALL RETURNED ITEMS:
The merchandise in its original, brand-new condition with all related paperwork and packaging.
A copy of your order invoice.
A short but precise note listing the reason(s) for the return and/or exchange.
For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt. PLEASE SEND ALL RETURNS TO:
L.A. Police Gear, Inc.
L.A. Police Gear, Inc. reserves the right and will charge a restocking fee of 10% up to 20% of the retail value of any and all merchandise that is returned for a refund.
All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer. If customers reject their return shipment (rejected due to ineligibility), L.A. Police Gear, Inc. reserves the right to liquidate the inventory and withhold credit.
Return-Shipment UPS labels can ONLY be applied for the return of 5.11 Tactical gear and the Converse Footwear brand. L.A. Police Gear, Inc. reserves the right to charge the FULL shipping fee for ANY and ALL other merchandise returned under the application of the Return-Shipment UPS label.
All sales are final on Close-out and Blow-out merchandise. These items are not eligible for return and/or exchange.
Luminox offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Luminox dealer. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, Luminox will repair or replace it, at their discretion. This does NOT mean you can abuse your watch and expect us to fix it for free. Luminox does NOT cover normal wear and tear, batteries, crystals, watch case, strap, bracelet, loss or theft. You will void your warranty if you open your caseback, push the buttons underwater, or forget to screw down or push in the crown properly and expose your watch to moisture.
If your watch has any defects, you are REQUIRED to deal directly with the Luminox Service Center. Do NOT send your watch back to LA Police Gear, INC. All warranty repairs, other than crystals, bands, bezels, crowns, cases and batteries, will be repaired at NO CHARGE when received within the two-year warranty period and accompanied by a sales/gift receipt and the $10.00 s/h fee. Crystals, crowns, cases and batteries will be replaced by the Luminox Repair Center at a cost determined by them.
Watches should be sent to the NEW FACTORY SERVICE CENTER address below (also see warranty card for info):
Luminox Service Center
1024 Reservoir Avenue
Cranston, RI 02910
888-61-WATCH
Any repair required after the warranty period of 2 years can be done at the above mentioned service center, for a cost determined by the service center. You should return your watch with a brief explanation of the problem, check or money order for $10.00, and a phone/fax/email number for correspondence of the amount due for the repair.
5.11 Light For Life Warranty/Repair
The 5.11 Light For Life™ comes with a limited lifetime warranty and its internal components are rated for a life of over 50,000 cycles. (That adds up to more than 135 years if you use and recharge the light once a day!) The flashlight’s body is made from a state-of-the-art polymer that is impact, abrasion and water resistant to stand up to the intense duty we know you’ll put it through.
Light for Life™Limited Warranty
Scope of Light for Life™ Warranty
5.11, Inc. (“5.11”) warrants each Light for Life™ product (“Product”) sold by 5.11 or its authorized dealers to be free of defects in materials or workmanship for as long as you own the Product, or for the maximum period allowed by the laws of your jurisdiction, if less. Please note, however, that 5.11 warrants the chargers for Light for Life™ products for a period of one year from the date of purchase, but the chargers are otherwise subject to the same terms and conditions of this warranty.
Exclusions from Coverage
Excluded from coverage under this warranty are the following:
Products purchased other than from 5.11 or from an authorized 5.11 dealer.
Damage resulting from abuse or misuse.
Damage resulting from extended wear and tear.
Damage resulting from tampering or a customer modification.
Damage resulting from exposure to a caustic substance.
Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you).
This warranty is the exclusive warranty provided by 5.11 relating to the product and, to the maximum extent permitted by law, 5.11 disclaims all other express or implied warranties.
What You Will Need to Do
To return a defective product for warranty service, please call us at 1-888-511-4LFL (4535) in the U.S. and +46 40 467 388 in Europe.
If 5.11 determines that the product is defective, 5.11 will either replace the product or repair the product. All determinations made by 5.11 will be within 5.11’s sole discretion. All returns by 5.11 in the United States will be sent using ground shipping; shipments being returned to a P.O. Box will be made using U.S. Mail. All returns to international customers will be sent using standard shipping.
Please note that this guarantee does not affect our statutory rights.
State Laws
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
5.11 Tactical Watch Return / Repair Policy
5.11 Tactical offers a 2 year warranty on their watches. Please contact their repair center for any repairs or questions:
Watch Service Company
3443 S. State St. #5
Salt Lake City, UT 84115
1-877-WSC-TIME
Please e-mail questions to: returns@LAPoliceGear.com
L.A. Police Gear's Return Policy: Please read the following instructions very carefully to insure prompt service!
OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED:
EXCHANGES:
Please include a check or cash in the amount of $8.00 for the handling and shipping fees (If three or more items are being exchanged, please include an additional $3.00 to your fees). If the monies are NOT included with the merchandise being returned for exchange, your credit card on file WILL be charged the required fees to process the exchange.
Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If you return product that is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected.
RETURN FOR REFUND:
A refund will be remitted to you via your credit card account or via company check for the merchandise amount minus the original shipping and handling fees. If you had received FREE SHIPPING on your original order, you will be refunded the merchandise amount minus our shipping/handling costs. A refund confirmation email will be sent to you.
Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above.
DEFECTIVE MERCHANDISE:
If you are in receipt of an item that is defective, the item must be returned to us within 20 days of the buyer's receipt of defective merchandise. We DO NOT issue Call Tags. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.
INTERNATIONAL POLICY FOR DEFECTIVE MERCHANDISE L.A. Police Gear does not offer any warranty or guarantee on items that are shipped outside of the United States. All warranties are to be handled directly through the manufacturer. Please be advised that many manufacturers will not honor their warranties for customers outside of the United States. For this reason, L.A. Police Gear strongly recommends that customers outside of the United States purchase these products directly from their local dealers. Should a defective item be sent back to L.A. Police Gear without prior consent from the return’s department, it will be at the discretion of the return’s department to handle the situation accordingly.
PLEASE INCLUDE THE FOLLOWING WITH ALL RETURNED ITEMS:
For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt. PLEASE SEND ALL RETURNS TO:
L.A. Police Gear, Inc.
Attn: Returns Department
28022 Industry Drive
Valencia, CA 91355
Warranty Information
LA Police Gear, Inc. does not offer any warranty on any product. By law, manufacturers are responsible for all warranties they offer with their products. We may assist customers beyond our return period if we have specific arrangements with that manufacturer to do so. In most cases we will provide the customer the means to contact the manufacturer for warranty issues. We will not take items back once our return period has elapsed. At times we may offer an extended warranty for particular items. These offers will only cover the listed items. In all other cases the customer is responsible for dealing with the manufacturer on warranty issues.
Luminox offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Luminox dealer. This means that if the materials in your watch aren't right or if the watch isn't put together correctly, Luminox will repair or replace it, at their discretion. This does NOT mean you can abuse your watch and expect us to fix it for free. Luminox does NOT cover normal wear and tear, batteries, crystals, watch case, strap, bracelet, loss or theft. You will void your warranty if you open your caseback, push the buttons underwater, or forget to screw down or push in the crown properly and expose your watch to moisture.
If your watch has any defects, you are REQUIRED to deal directly with the Luminox Service Center. Do NOT send your watch back to LA Police Gear, INC. All warranty repairs, other than crystals, bands, bezels, crowns, cases and batteries, will be repaired at NO CHARGE when received within the two-year warranty period and accompanied by a sales/gift receipt and the $10.00 s/h fee. Crystals, crowns, cases and batteries will be replaced by the Luminox Repair Center at a cost determined by them.
Watches should be sent to the NEW FACTORY SERVICE CENTER address below (also see warranty card for info):
Luminox Service Center
1024 Reservoir Avenue
Cranston, RI 02910
888-61-WATCH
Any repair required after the warranty period of 2 years can be done at the above mentioned service center, for a cost determined by the service center. You should return your watch with a brief explanation of the problem, check or money order for $10.00, and a phone/fax/email number for correspondence of the amount due for the repair.
Traser Watches
All Traser watches purchased from L.A. Police Gear, Inc. come with a manufacturer’s warranty. If you register your watch with Traser, you will have a three year warranty from Traser that protects you from manufacturer’s defects. We are unable to take back defective Traser watches for a replacement or refund. Please visit Traser’s site to register your watch.
http://www.lapolicegear.com/trwawaandsei.html
http://traserh3watches.com/en/register/
Blackhawk Flashlights
If you receive a defective Blackhawk flashlight or your Blackhawk flashlight has a manufacturer’s defect, you must contact Blackhawk’s repair center directly at 800-694-5263 X 3213. Blackhawk’s repair center will be able to determine the nature of the defect, and they will decide whether your light should be repaired or replaced. We cannot accept any defective Blackhawk lights that are sent back to our facility.
5.11 Light For Life Warranty/Repair
The 5.11 Light For Life™ comes with a limited lifetime warranty and its internal components are rated for a life of over 50,000 cycles. (That adds up to more than 135 years if you use and recharge the light once a day!) The flashlight’s body is made from a state-of-the-art polymer that is impact, abrasion and water resistant to stand up to the intense duty we know you’ll put it through.
Light for Life™Limited Warranty
Scope of Light for Life™ Warranty
5.11, Inc. (“5.11”) warrants each Light for Life™ product (“Product”) sold by 5.11 or its authorized dealers to be free of defects in materials or workmanship for as long as you own the Product, or for the maximum period allowed by the laws of your jurisdiction, if less. Please note, however, that 5.11 warrants the chargers for Light for Life™ products for a period of one year from the date of purchase, but the chargers are otherwise subject to the same terms and conditions of this warranty.
Exclusions from Coverage
Excluded from coverage under this warranty are the following:
What You Will Need to Do
To return a defective product for warranty service, please call us at 1-888-511-4LFL (4535) in the U.S. and +46 40 467 388 in Europe.
If 5.11 determines that the product is defective, 5.11 will either replace the product or repair the product. All determinations made by 5.11 will be within 5.11’s sole discretion. All returns by 5.11 in the United States will be sent using ground shipping; shipments being returned to a P.O. Box will be made using U.S. Mail. All returns to international customers will be sent using standard shipping.
Please note that this guarantee does not affect our statutory rights.
State Laws
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
5.11 Tactical Watch Return / Repair Policy
5.11 Tactical offers a 2 year warranty on their watches. Please contact their repair center for any repairs or questions:
Watch Service Company
3443 S. State St. #5
Salt Lake City, UT 84115
1-877-WSC-TIME
5.11 Tactical 
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