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Frequently Asked Questionskwm-tab-faq
What is the status of my order?
You may check your order status by clicking the Order Status tab in the LA Police Gear Customer Service Center. Please be sure to input the zip code you entered for your billing address.
How long will my backorder take?
If the item you ordered was not in stock when you ordered it, the item page will tell you both that the item is out of stock and provide a rough estimate on how long the backorder will take. If there were any options to choose from on the item, be sure to select the option you ordered to see the correct ETA information.
Why haven’t I received any email updates regarding my order?
LA Police Gear sends frequent email updates to all customers regarding your order status. These emails are sent automatically at several points during the order process. If you have not received any emails after placing an order, please check your spam or junk folder to see if the email has been filtered into there.
Do you offer a military or law enforcement discount?
Most of our prices are already discounted up front for all of our customers, and some of our products come with free promotion items or free shipping. We can still provide an additional 5% discount to our military customers, just use code MILITARY when you check out! If you would like to place a large government order (over $500), you can contact our Purchase Order Specialist for even better pricing.
Can I order an item if it is on backorder?
Yes, you can order an item that is backordered from LA Police Gear and reserve it. You will not be charged for the backordered item until it arrives back in stock and is shipping out.
Do you have a retail store?
At this time, LA Police Gear does not have a retail store or showroom. Local customers to us can pick up their order from our warehouse if they select customer pick up as their shipping method. You will be called when the order is ready for pick up.
Does LA Police Gear price match?
LA Police Gear does price match advertised prices from authorized dealers – click here for details.
Can I purchase from LA Police Gear if I am not in the military, law enforcement, etc.?
LA Police Gear does currently sell to the general public as well!
When will my order arrive?
We ship orders Monday thru Friday during our business hours. Orders placed after 11am PST will usually ship out the following business day - including AIR shipments. While we do make every effort to ship the same day, orders can take 24-48 hours to leave the warehouse. Orders placed over the weekend or over holidays can take longer to ship due to the large volume of orders that come through.
What hours is your Customer Service open?
Customer service is located in Santa Clarita, California and is open 8:30am to 4:00pm, local time (PST), Monday through Friday.
What form of payment is accepted?
We accept the four major credit cards as payment methods (Visa, MasterCard, Discover, and American Express). We are unable to accept Pay Pal as a payment method at this time. You may also pay by mail with a check or US money order. Click here for more information.
How do I apply my promotional code or coupon code?
You may apply your promotion code or coupon code on the Checkout page, under the Other Information section.
Can I use more than one coupon code?
At this time you may only use one (1) promotional or coupon code per order.
How will I know when my order has shipped out?
Please check your order status by clicking the Order Status tab in the LA Police Gear Customer Service Center. This will show you if the order has shipped out and will provide a tracking number if available. We will also email you a tracking number as soon as the order ships out.
Is it better to place my order online or over the phone?
Orders placed online are processed before phone orders; however, we realize that some of our customers would prefer to make their order over the phone. Please call our customer service team at 866-793-1911 if you would like to place a phone order.
Can I fax or mail in my order?
If a customer wishes to mail or fax in an order, he or she is able to do so using the fax/mail in order form. Click here for details. Customers mailing in or faxing in their orders may pay with their credit card, personal check (in U.S. funds), or U.S. money order. If a personal check is used, it will be deposited before the order is processed and shipped to ensure sufficient funds are available. Therefore, paying with a personal check may delay an order for up to 3 weeks.
When is my credit card charged for my order?
Upon placing an order with L.A. Police Gear, Inc., the customers' credit card may be authorized for the full dollar amount of the order. This is not a charge. For more information on this, see our Policy Page.
I see a charge in parenthesis that I was not aware of, what is it?
Anytime you see a dollar amount surrounded by parenthesis on your LA Police Gear order, this is not a charge, but rather a discount or credit due on the account. Feel free to use our Customer Service Center to contact us with any questions regarding your order!
How do I place a purchase order online?
At this time, you must contact our large order specialist to set up your Purchase Order. You may contact the Large Order Department here or fax your request in to 661-294-0499.
Do you offer a print catalog?
We do not have a full print catalog at this time.
How can I write a product review?
To submit a product review, please visit the page for the item in question, and click the Reviews Tab. Fill in the form and click submit and your review will be posted as quickly as possible.
Where do I mail payment?
LA Police Gear 28022 Industry Drive Valencia, CA 91355
Why is a shipping charge still showing up on the order when my order should qualify for free shipping?
When placing an order that qualifies for free shipping, the shipping charge will automatically be discounted from your order. This will show in your shopping cart and in the checkout page. Please note that free shipping only applies to the lower 48 states and with UPS Ground unless otherwise stated.
What shipping options do you offer?
We currently ship with UPS to all US stateside addresses. APO, FPO, PO Box, and International shipments must be shipped via USPS. For Alaska and Hawaii orders, we recommend choosing USPS as this is a cheaper shipping method. Any orders that qualify for Free Shipping must ship via UPS Ground.
Do you ship to APO/FPO addresses?
Yes, we currently can ship to APO/FPO/DPO addresses. Please choose USPS Mail as your shipment method.
If I am a local customer, will I still need to pay for shipping?
We are located in Southern California, near Santa Clarita. You are welcome to place a pick-up order online or over the phone. Our customer service department can waive the shipping fee, and arrange for you to pick up your order at your convenience from our warehouse, during normal business hours- Monday thru Friday, 8:30am to 4pm PST. Please note that Pick Up orders may take 1-2 business days to be available for pickup. Select Customer Pick-Up as your shipping method when you check out to pick up your order from our warehouse. We will call you once the order is packaged up and available for pick up. If you choose to have your order shipped, however, the order would be subject to all regular UPS or USPS shipping charges.
How can I make a change to an existing order?
Typically, orders that have been submitted and processed cannot be altered. Once you place your order and if everything is in stock, it is sent directly to the warehouse where we are unable to make changes to the order. If your order has a backorder we will make every effort to change your order for you. You can send these requests using our Customer Service Center to contact us. Please double check your orders before submitting it online. Once an order is submitted, we cannot guarantee the ability to change the order.
Where can I find your return policy?
Please click this link to our go to our return's policy: Returns Policy. If you have a specific question that was not answered by our policy, you can use our Customer Service Center to contact us.
Do I have to pay for return shipping?
Unless the product is defective or specifically lists that it includes Free Return Shipping, the customer is responsible for return shipping charges.
Do you ship internationally?
Yes we do, but not to every country. Please click here to see our International Orders Policy for a full list of details.
Do you offer gift cards?
Yes, LA Police Gear currently offers gift certificates. Click here for more information.
How can I look up the balance of my gift certificate?
Please use our Customer Service Center to contact us and we will look up your gift certificate balance.
Will I be charged sales tax?
All orders shipping within California will be charged sales tax. If you are a tax exempt government agency, you can contact us at 866.793.1911 or by using the Customer Service Center with your Tax ID number so that we may remove the sales tax from your order.
Is your website secure?
L.A. Police Gear, Inc. takes the issue of security very seriously. Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) encryption technology to prevent the information from being intercepted. Our computers are protected via military grade firewalls, as well as the latest in anti-virus software so that your information is always secure. Credit card numbers are permanently encrypted in our system so that no one (not even employees) can see your credit card information.
What happens if an item is backordered?
We do our best to keep all of our items in stock; however, if something is on backorder, we will usually hold the order until all items are in stock. If the bulk of the order is in stock, we may choose to ship the in stock items. If we ship out the in stock items first, we will send you an email confirming this, and we will email you the tracking number once that uploads. If the order is held until everything comes in stock, we will email you to confirm this. If you have a question regarding how your order will be handled, please use the Customer Service Center to contact us.
I would like to order an item that is not listed. What do I do?
Please use the Customer Service Center to contact us and let us know what product you would like us to carry. We will do our best to add the product in a timely manner if possible.
Does LA Police Gear offer a warranty on LA Police Gear branded products?
Yes, LA Police Gear offers a limited one year warranty on LA Police Gear branded products. This warranty covers defective products only. Please use the Customer Service Center to contact us returns department for more information.
Does LA Police Gear offer donations or sponsorships?
Please use the Customer Service Center to contact us with detailed information on your benefit, event or sponsorship and we can review possibly donating to your cause.
Does your site have live inventory?
L.A. Police Gear, Inc. does currently have live inventory on all listed products. While we try to note extended backorders for certain items, delays beyond our control may extend beyond the indicated wait time. If you have a backorder, you will also be notified via email as quickly as possible. If you would like to check the availability of an item before you purchase it, you can use the Customer Service Center to contact us.
Does LA Police Gear drop ship any items?
LA Police Gear does currently drop ship certain items directly from the manufacturer. Items that are not stocked at our warehouse but are drop shipped are marked as such on the website. You can see this alert next to the product’s pricing information.
Why didn’t LA Police Gear ship out my in stock items automatically for me?
LA Police Gear will choose to hold the order instead of shipping the in stock items to consolidate the order into as few shipments as possible. If you know your order has backorders and would like the in stock items shipped out, please let us know by using the Customer Service Center to contact us.
I just received my tracking number via email from you, and it shows that there is no data for that tracking number. How is that possible?
UPS automatically assigns a tracking number to each package when LA Police Gear prints the label for delivery. However, UPS does not show any information for this tracking number until it is scanned at the UPS hub later that day. Therefore, if you check a tracking number right after you receive it, the number will not have any record yet. Wait until later that night or the following day, and the number will show the accurate package tracking information.
I just received my tracking number via email from you, and it shows the order as being delivered. How is that possible?
UPS recycles all of their tracking numbers. Sometimes after a tracking number is assigned to a new package, the information available will still be from a previous order that already was delivered, sometimes months ago, under that same number. When this happens, please be assured that your tracking information will be available within a short amount of time and should then indicate the correct delivery date. Once the package has been scanned by UPS, you will also be able to click the view package progress link, and the updated tracking detail will be reflected.
Does LA Police Gear offer user accounts or customer accounts?
LA Police Gear does not offer a user or customer account or registration at this time.
I ordered a closeout item and it doesn’t fit, can I return it?
Closeout items are final sale and are not eligible for return. Please use the Customer Service Center to contact our Returns Department with any questions.
My order was delivered and the items in my package do not match what is on my packing slip.
Please use the Customer Service Center to contact us right away and we will assist you with this.
How do I know what size to order?
Many products on our website have a size chart which you can use to help determine your size. If the product does not have a size chart listed, feel free to use the Customer Service Center to contact us.
How can I be alerted about sales, new products, and deals?
Sign up for our Email Newsletters to get access to exclusive sales, products, and deals! Click here.
How do I get free shipping on my order?
LA Police Gear offers free shipping on many brands/products – look at the item page to make sure it receives free shipping and read the page for more details. If the item or brand in question does not list that it comes with free shipping, your order will not receive free shipping unless there is a separate promotion running. Also, if just one item qualifies for free shipping, your entire order will ship for free!
Why was my international order canceled?
Your international order may have been canceled for a few reasons. First, we have an approved list of both countries and products that we currently ship internationally. To see that list, please click here. Second, if your order was not billing and shipping to the same address, it will be canceled. For international order we require the billing and shipping addresses to be the same. Lastly, your credit card may have declined or the products may no longer be available. Please use the Customer Service Center to contact us with any questions you may have.
If an item is on backorder, will I be charged for it right away?
LA Police Gear does not charge for backordered items. You will not be charged until the item(s) are in stock and shipping out for your order. If an order is split shipped and the in stock items are sent out right away, you will only be charged for the in stock items and shipping and not for any backordered items.
What items have restrictions for purchasing at LA Police Gear?
Some products that we offer can only be sold to Military, Law Enforcement, or Government Agencies. These products will be labeled in their description as such. This includes but is not limited to dynamic entry tools, infrared products, batons, body armor, and some optics/sights.
Are there any age restrictions on products?
Some products, including but not limited to knives, require you to be 18 years or older to purchase. By purchasing any item from LA Police Gear, whether by phone, mail, electronic mail (email) or in person, the buyer grants that he/she is in compliance with local and state laws and legally able to purchase these items.
Why has my credit card been charged twice or been charged for one dollar?
Upon placing an order with L.A. Police Gear, Inc., the customers' credit card may be authorized by the credit card company for the full dollar amount of the order. This is not a charge. Although this amount may initially appear as a charge, it is simply an authorization run by the credit card company confirming if the necessary funds are available to process the order. This amount will automatically be removed within two to five business days from the date the order was placed. L.A. Police Gear, Inc. will not act as an intermediary between the bank and the customer to have this authorization amount removed any earlier than what is required by the respective bank.
My order is supposed to qualify for a promotional item, but it is not showing up as I complete my order.
Some promotional items are added exclusively at the time of order processing and will not show up in your shopping cart or during the checkout process. These promo items will be added to your order during the processing portion of your order at the LA Police Gear warehouse.
I need to cancel my order, will I be able to?
LA Police Gear, Inc. attempts to ship orders as quickly as possible. As a result once an order is submitted via any method (website, mail, fax, or phone) we will not be able to cancel your order once it has been processed, nor will we be able to stop it from shipping. Therefore, if you do need to cancel your order please use the Customer Service Center to contact us as quickly as possible so we can attempt to cancel it before it is processed. LA Police Gear will not be responsible for any orders that cannot be cancelled or stopped. Any order that needs to be returned is subject to the normal Return's Policy and a possible restocking fee.
Does LA Police Gear read the order comments?
Please note that we at L.A. Police Gear do all that we can to accommodate the special requests that our customers have. That being said, there are times where orders are processed automatically before we are able to execute the comments that customers leave in their order during the checkout process. Please note that the comments will be handled as a request, and they may or may not be executed before the order is processed. Due to the large volume of orders we incur, customers will not be notified if we are unable to accommodate those requests. Please be aware that your comments will not be seen by shipping carriers and directions about delivery will not be followed.
Call Us
866-793-1911
Hours Of Operation
M-F 8:30-4:00 PST
LA Police Gear
28022 Industry Dr.
Valencia, Ca 91355
Valencia, Ca 91355
Thank You
For Shopping With
LA Police Gear
LA Police Gear
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5.11 Tactical Covert Casual Short Sleeve Shirt Plaid CLOSEOUT
Closeout Item - Does not qualify for free shipping or promotional items. Features
Comfortable and cool to wear, the new Covert Casual Shirt features an updated design with a zippered front pocket in addition to its concealed features. Its generous length conceals your holstered sidearm and an updated RAPIDraw™ center placket.
Product Reviews
511 shirt
Keith
Colorado
May 14, 2013
Good quality, good price.
Excellent shirts
staarma
Montana
May 06, 2013
Very easy to wear. These are cool and comfortable. At this price, I wish they had more colors in my size. I would buy one for each day of the week.
Perfect Shirt
Dwayne
Oklahoma
May 03, 2013
I absolutely love this shirt. My only complaint is that there are not more colors in my size at this awesome closeout price. The shirt fits and feels great. Everything is high quality and works as intended.
Senior Officer
John Carp
Southern California
May 02, 2013
Of the highest quality, as all 511 products are!
Great cover garment without looking like you are a Tactical Teddy, or going on a Safari.
(I do like these looks as well LOL)
Great buy and highly recommended!
Most respectfully
john
Great cover garment without looking like you are a Tactical Teddy, or going on a Safari.
(I do like these looks as well LOL)
Great buy and highly recommended!
Most respectfully
john
Good shirt
Jim
May 01, 2013
Nice shirt for the $24 close out price. Lightweight and cool, good coverage for concealed carry.
Awesome Shirt
Patriot
Georgia
April 27, 2013
I wish these were not going away. Very nice fitting, good looking shirts. Very good quality with all the bells and whistles. I have not carried in the chest pockets yet, so not sure how that feels or looks, but have used the velcro sides while on the job. Very nice touch.
Move over Tilley wear
Tim
Canada
April 22, 2013
Move over Tilley! Not only are these shirts great for plainclothes duty wear, I have found them to be great for travel. I have travelled all over the world, Patagonia to Namib desert; London to Tokyo; sailing down the Nile to sailing Komodo Island and beyond. The inside conceal pockets are great for carrying cash and passport/ID. They are easy to clean, and quick to dry, great to layer with other 5/11 wear, cool and comfortable. These are the only shirts I wear now when I pack my bags to head out the door.
Nice shirt
Bill
April 20, 2013
Bought because it was on closeout. I usually wear buttondown collars. I had seen it at full price at a local dealer. I got a size larger than I would wear, and it looks like a nice, loose shirt for the summer. Of course, people who know CCW or 5.11 products will recognize the distinctive plaid pattern and know you're carrying.
Good costumer service
Jarol
Keene, Texas
April 19, 2013
Ordered 2 shirts,excellent costumer service, got a good deal!
Not my style
Lee G
Texas
April 17, 2013
Got this to wear while CCWing...havent used it since I unwrapped it. The material isnt very flowy and it seems to like to magically print no matter what I do. I have T shirts that conceal better.
Also, mesh pockets? Weird. Dont care for the rip away sections either. Im sure its a great shirt for some folks...but not for me.
Also, mesh pockets? Weird. Dont care for the rip away sections either. Im sure its a great shirt for some folks...but not for me.
Casual Shirt
EO
VA
April 12, 2013
Shirt is great for C/C, very light weight and the squared off tail allows to ware the shirt outside of waist. Big inside breast pockets for all kids of room. Price is right just wish they had the blue in my size I would get another.
Great 5.11 Shirt
Arthur
NC
April 06, 2013
This was my 1st 5.11 Tactical Covert Casual Short Sleeve Shirt. Great shirt for the closeout price. The shirt has those little details that make it a great shirt. The inside pockets are nice but I like the rip a way hem along the side and buttons on the front. I wear it often and it looks nice. It was also at a closeout price so I bought another, like the 2nd one just as much.
Just what I expected
Michael C. Hobbs
Oak Harbor, WA
March 18, 2013
This is an excellent product, providing the blind snaps hold up to laundering.
5.11 Tactical Covert Shirt-CLOSEOUT
Sgt. M. Stone
Alabama
January 30, 2013
Great deal on something that should be standard clothing for all off duty police officers. With the new colors and mods of the shirt, you will have added concealment of your off duty weapon. If you don't think it's important to have this type of shirt, when needed, you may want to consider another field of work.
Dan
January 20, 2013
Too bad they are on closeout, theses are great shirts! Fit perfect and I like the interior design of the shirt with the mesh and velcro.
Great Shirt
twd
California
January 09, 2013
Great looking shirt that functions exactly as it says. Easy access to ccw. Material does not print. I plan on buying several more.
Good!
al
virginia beach
January 07, 2013
I have several of the 5.11 tactical shirts both lightweight and the heavier ones, all are very comfortable and have much utility with both CCW and just storing a bunch of everyday items on your person (wallet/baby paraphernalia/cellphone, ect). I hate putting my wallet in my back pocket because I have a George Costanza wallet, so the front "covert" pockets are very handy...
Gustavo
North Carolina
January 07, 2013
I just got this casual shirt for christmas and have worn it several times! It is very comfortible and fits just right. The delivery was very fast.
Good Product
Jeremy
Michigan
January 06, 2013
I now have three of these shirts and I love them. They are great for anybody who concealed carries as they are cut longer to conceal your holster. I would recommend them to anybody to concealed carries.
Great product at a great price
Texas Jerry
Pearland Texas
January 06, 2013
I have not been disappointed with the 5.11 gear I have purchase from LAPG. These shirts are well made, fit nicely, and shipping was fast.
Can't go wrong
Joe F
Florida
January 06, 2013
Comparing the 5.11 shirt to the Blackhawk 1700, the 5.11 has more CCW features with the inner liner, velcro breakaway side seams and disguised snaps on the front. Since I usually carry a pen, I prefer the conventional pocket on the Blackhawk to the 5.11 but the zip pocket is usable. I think that the fabric texture on the Blackhawk is more pronounced than the 5.11 and may obscure the outline of a weapon better but the liner on the 5.11 helps ensure that there is less outline to hide. Blackhawk puts their logo on the shoulder but I don't see anything on the 5.11 that says, "shoot me first". That makes the 5.11 more of a covert shirt than the Blackhawk. I am pleased with the shirts and especially pleased with the close out price. You can't go wrong with these shirts.
Shirt
Joe
Virginia
January 03, 2013
I had occasion to wear my shirt in the Caribbean, and it was just super in the hot, humid climate.
Alaska boy!
Mase
Alaska
January 02, 2013
I just got this casual shirt for christmas and have worn it several times! It is very comfortible and fits just right. I am 6' and weight 215 so i asked for an XL and its a perfect fit! Lapolicegear.com did a great time on their fast delivery and was at my house all the way up here in Alaska with 12 days or less!
Great product, great price!
eldergod0515
Dallas, TX
January 01, 2013
I own several of these shirts and rotate wearing them. If you considering purchasing, you really can't go wrong.
Covert Casual S/S Shirt
BTA
Waukesha, WI
December 31, 2012
Love the 5.11 CC shirts! Standard wear for work and time off. Happy with all aspects of the shirt. They are well built and roomy enough to wear body armor as mission needs arise. Have purchased many over the years.
5.11 Tactical Covert Casual Short Sleeve Shirt Plaid
Steve B
St. Louis, MO
December 24, 2012
The is very good shirt at a great price. The size is accurate. I wear 5.11 to work and they very comfortable. I have bought a lot of items from LA Police gear and they are excellent to deal with!
Very comfortable
Rodney Ford
Athens, AL
December 23, 2012
A very comfortable airy shirt. Since I tuck my shirt I would have preferred snaps over velcro on the bottom hem breakaway on the sides - but, not a big deal.
tactical short sleeve shirt
Mary Giza
Afghanistan
November 23, 2012
I love this shirt as well as the other 3 short sleeve shirts I bought. As a pilot flying in Afghanistan they are comfortable to wear, easy to maintain and they are well manufactured. Perfect for the cockpit.
Question: what is BOP? and what is GRP
Answer: BOP and GRP are abbreviations for the color style of the shirts. BOP is Burnt Orange Plaid and GRP is Green Plaid.
Question: How do these compare witht eh earlier version of the shirt? Do they have dual exterior cest pockets? Are all the buttons now snaps? It is hard to tell from the description
Answer: The shirts we have in stock still have a single exterior chest pocket and button closures.
Question: which one is the black plaid shirt?
Answer: Black Plaid is the first picture.
Question: Do they run to size? My husband is usually a medium, but many times has to wear a large.
Answer: We have not heard any reviews stating that these shirts are too big or small. All the reviews on our site state that the shirts fit true to size.
Answer: BOP and GRP are abbreviations for the color style of the shirts. BOP is Burnt Orange Plaid and GRP is Green Plaid.
Question: How do these compare witht eh earlier version of the shirt? Do they have dual exterior cest pockets? Are all the buttons now snaps? It is hard to tell from the description
Answer: The shirts we have in stock still have a single exterior chest pocket and button closures.
Question: which one is the black plaid shirt?
Answer: Black Plaid is the first picture.
Question: Do they run to size? My husband is usually a medium, but many times has to wear a large.
Answer: We have not heard any reviews stating that these shirts are too big or small. All the reviews on our site state that the shirts fit true to size.
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